MANUFACTURER | POLICY | RESTOCKING FEE | |
Chintaly | All return merchandise is accepted within 7 business days and subject to a restocking fee: 20% with original resalable packaging and 35% without original resalable packaging. Buyer is responsible for return shipping and all freight costs. Prior to sending any merchandise back, you must first contact Customer Service to obtain a Return Merchandise Authorization number (RMA). All merchandise MUST be in new condition and in its original packaging and in resalable condition (Do Not Discard Original Packaging). It must include all original tags and product documentation. STORE CREDIT will be issued (excluding inbound and outbound shipping costs) upon inspection of the returned merchandise in its original packaging and in resalable condition. Merchandise without an RMA number and/or without its original packaging and in resalable condition with be refused and returned to customer at their own expense. | 20% | |
Gorilla | All return merchandise is accepted within 30 business days (no restocking fee). Buyer is responsible for return shipping and all freight costs. Prior to sending any merchandise back, you must first contact Customer Service to obtain a Return Merchandise Authorization number (RMA). All merchandise MUST be in new condition and in its original packaging and in resalable condition (Do Not Discard Original Packaging). It must include all original tags and product documentation. REFUND will be issued (excluding inbound and outbound shipping costs) upon inspection of the returned merchandise in its original packaging and in resalable condition. Merchandise without an RMA number and/or without its original packaging and in resalable condition with be refused and returned to customer at their own expense. | None | |
Holland Bar Stools | Holland Bar Stool stands by their products and will replace any defective product. It is the responsibility of the buyer to fully inspect product and call both the freight carrier and dealer within 24 hours of delivery to notify of any possible returns, due to defect or otherwise. Any non-defective returns made without a call within this 24-hour inspection window will be assessed a 20% restocking fee. For defective or damaged goods, the customer has 14 days to return the product, customer must call prior to returning product with reason for return. No returns will be accepted without a RMA # from our customer service department. Product must be like new and is subject to our inspection. DO NOT THROW AWAY ANY PACKAGING - product must be in new, original condition, packaged in original packaging and include all tags and paperwork that accompanied it. Product returns on non-defective merchandise must be shipped back with freight prepaid by customer, freight is non-refundable. Shipping on defective product returns will be paid by Holland Bar Stool. If for some reason a customer is returning a non-defective product they have 10 days to contact the dealer to initiate a return. Again, if the 24-hour inspection call window has passed, all non-defective returns will be assessed a 20% restocking fee. All refunds are subject to inspection upon return. There is always a 20% Restocking fee for all custom orders. | 20% | |
Lumisource | All return merchandise is accepted within 14 business days and subject to a restocking fee: 20% without RMA# included in return and 0% with RMA# inluded in return. Buyer is responsible for return shipping and all freight costs. Prior to sending any merchandise back, you must first contact Customer Service to obtain a Return Merchandise Authorization number (RMA). All merchandise MUST be in new condition and in its original packaging and in resalable condition (Do Not Discard Original Packaging). It must include all original tags and product documentation. STORE CREDIT will be issued (excluding inbound and outbound shipping costs) upon inspection of the returned merchandise in its original packaging and in resalable condition. Merchandise without an RMA number and/or without its original packaging and in resalable condition with be refused and returned to customer at their own expense. | 20% | |
Monarch Specialties | All return merchandise is accepted within 15 business days (no restocking fee). Buyer is responsible for return shipping and all freight costs. Prior to sending any merchandise back, you must first contact Customer Service to obtain a Return Merchandise Authorization number (RMA). All merchandise MUST be in new condition and in its original packaging and in resalable condition (Do Not Discard Original Packaging). It must include all original tags and product documentation. REFUND will be issued (excluding inbound and outbound shipping costs) upon inspection of the returned merchandise in its original packaging and in resalable condition. Merchandise without an RMA number and/or without its original packaging and in resalable condition with be refused and returned to customer at their own expense. | None | |
Pastel | All return merchandise is accepted within 15 business days and subject to a restocking fee of 20%. Buyer is responsible for return shipping and all freight costs. Prior to sending any merchandise back, you must first contact Customer Service to obtain a Return Merchandise Authorization number (RMA). All merchandise MUST be in new condition and in its original UNOPENED packaging and in resalable condition (Do Not Discard Original Packaging). It must include all original tags and product documentation. REFUND will be issued (excluding inbound and outbound shipping costs) upon inspection of the returned merchandise in its original UNOPENED packaging and in resalable condition. Merchandise without an RMA number and/or without its original packaging and in resalable condition with be refused and returned to customer at their own expense. | 20% | |
Regal | All orders are customized and made-to-order. Therefore orders cannot be changed or cancelled without prior authorization from Regal Mfg. Co. No merchandise may be returned for any reason without prior authorization from the factory. Returns are subject to a restocking fee of 30%. Buyer is responsible for return shipping and all freight costs. After receiving return approval from the factory, you must contact our Customer Service to obtain a Return Merchandise Authorization number (RMA). All merchandise MUST be in new condition and in its original packaging and in resalable condition (Do Not Discard Original Packaging). It must include all original tags and product documentation. REFUND will be issued (excluding inbound and outbound shipping costs) upon inspection of the returned merchandise in its original packaging and in resalable condition. Merchandise without an RMA number and/or without its original packaging and in resalable condition with be refused and returned to customer at their own expense. | 30% | |
Stone County Iron Works | Returns are not accepted for custom made or custom finished merchandise. All other return merchandise is accepted within 30 business days and subject to a restocking fee of 20%. Buyer is responsible for return shipping and all freight costs. Prior to sending any merchandise back, you must first contact Customer Service to obtain a Return Merchandise Authorization number (RMA). All merchandise MUST be in new condition and in its original UNOPENED packaging and in resalable condition (Do Not Discard Original Packaging). It must include all original tags and product documentation. REFUND will be issued (excluding inbound and outbound shipping costs) upon inspection of the returned merchandise in its original UNOPENED packaging and in resalable condition. Merchandise without an RMA number and/or without its original packaging and in resalable condition with be refused and returned to customer at their own expense. | 20% | |
Trend Lighting | No merchandise may be returned for any reason without prior authorization from Trend Lighting. Returns are subject to a restocking fee of 20%. Buyer is responsible for return shipping and all freight costs. After receiving return approval from the factory, you must contact our Customer Service to obtain a Return Merchandise Authorization number (RMA). All merchandise MUST be in new condition and in its original packaging and in resalable condition (Do Not Discard Original Packaging). It must include all original tags and product documentation. REFUND will be issued (excluding inbound and outbound shipping costs) upon inspection of the returned merchandise in its original packaging and in resalable condition. Merchandise without an RMA number and/or without its original packaging and in resalable condition with be refused and returned to customer at their own expense. Note: Special orders or modified items require a non-refundable 50% deposit. | 20% | |
VIG | All return merchandise is accepted within 30 business days and subject to a restocking fee of 25%. Buyer is responsible for return shipping and all freight costs. Prior to sending any merchandise back, you must first contact Customer Service to obtain a Return Merchandise Authorization number (RMA). All merchandise MUST be in new condition and in its original UNOPENED packaging and in resalable condition (Do Not Discard Original Packaging). It must include all original tags and product documentation. STORE CREDIT will be issued (excluding inbound and outbound shipping costs) upon inspection of the returned merchandise in its original UNOPENED packaging and in resalable condition. Merchandise without an RMA number and/or without its original packaging and in resalable condition with be refused and returned to customer at their own expense. More info: VIG Terms and Agreement | 25% | |
Winsome Wood | All return merchandise is accepted within 30 business days and subject to a restocking fee of 25%. Buyer is responsible for return shipping and all freight costs. Prior to sending any merchandise back, you must first contact Customer Service to obtain a Return Merchandise Authorization number (RMA). All merchandise MUST be in new condition and in its original UNOPENED packaging and in resalable condition (Do Not Discard Original Packaging). It must include all original tags and product documentation. STORE CREDIT will be issued (excluding inbound and outbound shipping costs) upon inspection of the returned merchandise in its original UNOPENED packaging and in resalable condition. Merchandise without an RMA number and/or without its original packaging and in resalable condition with be refused and returned to customer at their own expense. More info: VIG Terms and Agreement. | 25% | |
Zuo | All return merchandise is accepted within 30 business days and subject to a restocking fee of 30%. Buyer is responsible for return shipping and all freight costs. Prior to sending any merchandise back, you must first contact Customer Service to obtain a Return Merchandise Authorization number (RMA). All merchandise MUST be in new condition and in its original UNOPENED packaging and in resalable condition (Do Not Discard Original Packaging). It must include all original tags and product documentation. STORE CREDIT will be issued (excluding inbound and outbound shipping costs) upon inspection of the returned merchandise in its original UNOPENED packaging and in resalable condition. Merchandise without an RMA number and/or without its original packaging and in resalable condition with be refused and returned to customer at their own expense. | 30% |